Privacy policy

We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes.

This Privacy Notice for Lemelana MedSpa ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://www.lemelana.com, or any website of ours that links to this Privacy Notice

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for deciding how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. For any questions or concerns, contact us at lemelana.va@gmail.com.

SUMMARY OF KEY POINTS

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

Do we process any sensitive personal information?
We may process sensitive information such as health or financial data when necessary with your consent or as otherwise permitted by law.

Do we collect information from third parties?
We do not collect any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with legal requirements.

In what situations and with which parties do we share personal information?
We only share personal information when necessary to provide our Services, comply with legal obligations, or with your consent.

How do we keep your information safe?
We maintain appropriate technical and organizational safeguards to protect your personal information.

What are your rights?
Depending on where you live, you may have rights to access, correct, or delete your data.

How do you exercise your rights?
You can exercise your privacy rights by contacting us at lemelana.va@gmail.com.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us
In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you express interest in our Services, participate in activities on the site, or contact us.

Personal Information Provided by You (depending on context):

  • Names

  • Phone numbers

  • Email addresses

  • Mailing addresses

  • Usernames and passwords

  • Contact preferences

  • Contact or authentication data

  • Billing addresses

  • Debit/credit card numbers

  • Historical and active medical problems

  • Current medications

Sensitive Information. When necessary, with your consent or as permitted by law, we process the following categories of sensitive information:

  • Health data

  • Financial data

  • Data about a person's sex life or sexual orientation

  • Social security numbers or other government identifiers

Payment Data. We may collect data necessary to process your payment (e.g., payment instrument number and security code). All payment data is handled and stored by our payment processor(s). You may review their privacy notices on their respective websites.

Social Media Login Data. If you register or sign in using a social media account, we may receive certain profile information from the provider (see “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below).

All personal information you provide must be true, complete, and accurate. Please notify us of any changes.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, enhance security, prevent fraud, and comply with law. We may also process your information for other purposes with your consent.

Examples include:

  • Delivering and facilitating services and appointments

  • Responding to inquiries and providing support

  • Sending administrative information (e.g., policy updates)

  • Fulfilling and managing orders, payments, returns, and exchanges

  • Enabling user-to-user communications (if applicable)

  • Requesting feedback and contacting you about your use of the Services

  • Sending marketing and promotional communications (per your preferences; you may opt out at any time)

  • Posting testimonials (with consent, if they contain personal information)

  • Protecting our Services (fraud monitoring and prevention)

  • Complying with legal obligations and responding to lawful requests

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and with specific third parties.

We may need to share your personal information in the following situations:

  • Service Providers/Subcontractors: For customer support, payment processing, appointment scheduling, IT services, analytics, and similar operational needs.

  • Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition.

  • Legal Compliance: When required to comply with applicable law, governmental requests, or to protect rights and safety.

We do not sell, rent, or trade your personal information for marketing purposes.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and similar technologies to collect and store information.

Some technologies help maintain security, prevent crashes, save preferences, and assist with basic site functions. We may permit third parties to use tracking technologies for analytics and (where applicable) advertising. Where such uses are deemed “sale”/“sharing” under certain state laws, you can opt out as provided under applicable law.

You can control cookies through your browser settings. Disabling cookies may affect certain features.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you register or log in using a third-party social media account, we may receive certain profile information from that provider (such as name, email, friends list, and profile picture). We use the information only for the purposes described in this Privacy Notice or as otherwise made clear to you. Please review the social media provider’s privacy notice for details on their practices and controls.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not possible (e.g., backups), we will securely store and isolate your information until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We implement appropriate and reasonable technical and organizational safeguards designed to protect your personal information. However, no electronic transmission or storage can be guaranteed 100% secure. Transmission of personal information to and from our Services is at your own risk; access our Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age, nor do we knowingly sell such information. If we learn that personal information from users under 18 has been collected, we will deactivate the account and delete the data. If you become aware of any data we may have collected from children under 18, please contact lemelana.va@gmail.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or request deletion of your information at any time, subject to applicable law.

Withdrawing your consent. Where we rely on your consent, you may withdraw it at any time by contacting lemelana.va@gmail.com. This will not affect processing carried out before withdrawal or processing based on other lawful grounds.

Opting out of marketing. You can unsubscribe from emails by clicking the unsubscribe link in our emails, or by emailing lemelana.va@gmail.com. For SMS, you may reply “STOP” or “UNSUBSCRIBE” to opt out.

SMS and mobile information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Cookies and similar technologies. Most browsers accept cookies by default. You can remove or reject cookies; some features may be affected.

For any privacy-rights questions or requests, contact lemelana.va@gmail.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers and some mobile operating systems include a Do-Not-Track (“DNT”) setting. No uniform standard for recognizing DNT signals has been finalized; therefore, we do not currently respond to DNT signals. If a standard is adopted in the future, we will update this Notice accordingly.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Residents of certain U.S. states (including, for example, CA, CO, CT, DE, FL, IN, IA, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT, VA) may have rights to access, correct, delete, or obtain a copy of their personal information; to opt out of targeted advertising/sale/sharing; and to limit certain uses of sensitive information, subject to legal exceptions.

Categories of Personal Information We Collect (past 12 months):
We may collect the categories listed below, depending on your interactions with us. For a complete description, see Section 1 above.

  • A. Identifiers: Yes

  • B. Customer Records (CA statute): No

  • C. Protected classifications: Yes

  • D. Commercial information: No

  • E. Biometric information: No

  • F. Internet/network activity: No

  • G. Geolocation data: No

  • H. Audio/electronic/sensory info: No

  • I. Professional/employment info: Yes

  • J. Education info: No

  • K. Inferences: No

  • L. Sensitive personal information: Yes

We collect sensitive personal information only for permitted purposes or with consent and do not use it to infer characteristics. We have not disclosed, sold, or shared personal information for a business or commercial purpose in the preceding twelve (12) months, and we will not sell or share such information going forward.

How to exercise your rights / authorized agents / verification / appeals
To exercise your rights, email lemelana.va@gmail.com. If you use an authorized agent, we may require proof of authorization and verification of your identity. If we decline a request, you may appeal by emailing lemelana.va@gmail.com; we will respond with our decision and reasons.

California “Shine the Light.”
California residents may request information once per year about disclosures for direct marketing purposes by contacting lemelana.va@gmail.com.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes. We may update this Notice from time to time to remain compliant with relevant laws. The updated version will be indicated by a revised date.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

For questions or comments about this Notice, contact:
Email: lemelana.va@gmail.com
Mailing Address: Lemelana MedSpa, Arlington, VA, United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable law, you may request access to the personal information we collect, details about how we process it, corrections, or deletion. To submit a request, email lemelana.va@gmail.com.